CommuniCare Therapy is committed to the provision of high-quality rehabilitation services.
All clients and their families who receive our services will be supported in achieving their full rehabilitation potential according to their individual choices, preferences and needs so that they may participate in life as fully as possible.
To recognize each client as an individual while providing consistent, high quality rehabilitation services that will assess and help address the impact of rehabilitative disorders or disabilities on daily living. The services are provided in the client’s most important setting, their home, school or work and are respectful of client, caregiver and family choices and include education on risks and benefits.
The care we provide is guided by our key values.
- Inclusivity and a recognition of the rights of all individuals to mutual respect and acceptance
- Recognition of a client’s individuality through client centred care
- The importance of service provision in both official languages
- Working together with a multidisciplinary approach
- Client and family engagement at all levels of the organization
- Commitment to quality, innovation and safety
- Commitment to safe and high-quality care through continuous assessment and monitoring
- Establishing and maintaining partnerships with clinicians and staff that encourage trust and open communication
- Recognition of the flexibility required to balance work, life and family
- Engaging and cooperating with contracting partners to focus on system wide quality care
A LITTLE MORE ABOUT US
Cindy is the President and CEO of CommuniCare Therapy. Cindy’s area of clinical focus is the provision of assessment and treatment of children, adolescents, and adults with autism, disorders of relating and communicating, global developmental delays and their families. Cindy is on the Faculty and Advisory Board of Profectum, a New Jersey-based organization that provides training and education to professionals in North America and abroad. She is currently the only Master Trainer for the Play Project in Canada and is a well-known public speaker in Canada and abroad.
Cindy holds a Bachelor of Arts Degree from Western University, a Master of Science in Speech Language Pathology from the University of Vermont and a post-graduate certificate in DIR®/Floortime™. She is very active in her community and currently sits on the board of the Ottawa Community Foundation and the College of Early Childhood Educators. Cindy lives in Ottawa with her husband Don and their two disobedient Bernedoodles.
Yvonne is the Vice-President of CommuniCare Therapy. Yvonne’s area of clinical focus is the provision of assessment and treatment of children, adolescents, and young adults with severe developmental delays. Yvonne has developed an interest in feeding and swallowing along with assistive and augmentative communication. Yvonne holds a Bachelor of Arts degree in Psych/Linguistics from Carleton University and a Master of Science in Speech Language Pathology from the University of Vermont. Yvonne is married to Robert Bateman and is the parent to three delightful children Kayleigh, Danica and Logan.
STRATEGIC PLAN 2022 – 2026
The 2022-2026 strategic plan reflects the targeting of our focus to the needs of our clients and our team members.
Strengthening our Team
Efforts will be focused on developing strategies for clinician and employee retention. Mental health, new hire orientation, ongoing support, clinical best practice and access to information will be priority considerations in these efforts.
Focusing on Clients
Continue to put our clients and their families at the center of our care by treating them with respect and dignity. Focus on improving the care experience by sourcing meaningful contributions about a client’s care experience. Building knowledge and resources to support care provision in a culturally sensitive manner and providing opportunities for clients and families to collaborate in the organizational decision-making process will be key priorities.
Efforts will be focused on addressing the current health human resource challenges that are present across the health care industry. Recruitment strategies, compensation and models of care provision will be priority considerations in these efforts. Additionally CommuniCare will remain involved in the local Ontario Health Teams to be able to adapt to the changing landscape of health care in Ontario.
2020-2021: Despite the onset of the COVID-19 pandemic CommuniCare successfully implemented an electronic medical record system which leveraged direct system integration with our contracting partners. Additionally, we worked collaboratively with our partners to implement creative care solutions using tele-practice, video platforms and shared care models to adjust to the COVID-19 restrictions. CommuniCare was fortunate to have had a strong IPAC education, training and monitoring program in place prior to the pandemic, this facilitated the ability to swiftly adapt to ongoing changes to provincial guidance.
2019-2020: Optimizing technology to improve data, operations and performance management was a key objective for this year. CommuniCare began the journey to shift for paper-based patient records to an electronic medical record system. Quality Improvement Projects focused on SMART clinical goal setting. Education was provided to the clinical team on patient-centred SMART goal setting. CommuniCare became actively involved in the development and establishment of several Ontario Health teams. Satisfaction results for our In-Home services were 91% and 94% for our School Care services.
2018-2019: The focus for this year was on evaluating patient experience and improving internal referral management workflows. FMEA work supported the creation of a plan to target improvement of referral management which included the internal development of automation tools. A PT transfer audit was completed to look at the impact a change in physiotherapist might have on a patient’s experience. Patient feedback received identified two fundamental areas that were key to quality patient care: timeliness and communication of the transfer. CommuniCare then worked to develop transfer of care guidelines to support patient and clinician through the transfer process by facilitating key areas of communication. Satisfaction results for our In Home services were 92% and 96% for our School Care services.
2016-17: Successfully achievement of Accreditation with Exemplary Status in January 2017. Expansion of the patient engagement framework by involving a small number of patients/caregivers in several projects and policy reviews. Satisfaction survey results demonstrated that satisfaction with In Home services provided was at 94% and 93% of respondents reported benefiting from the services.
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