CommuniCare Therapy is committed to the provision of high-quality rehabilitation services.
Our Vision
All clients and their families who receive our services will be supported in achieving their full rehabilitation potential according to their individual choices, preferences and needs so that they may participate in life as fully as possible.
Our Mission
To recognize each client as an individual while providing consistent, high quality rehabilitation services that will assess and help address the impact of rehabilitative disorders or disabilities on daily living. The services are provided in the client’s most important setting, their home, school or work and are respectful of client, caregiver and family choices and include education on risks and benefits.
Our Values
The care we provide is guided by our key values:
- Inclusivity and a recognition of the rights of all individuals to mutual respect and acceptance
- Recognition of a client’s individuality through client centred care
- The importance of service provision in both official languages
- Working together with a multidisciplinary approach
- Client and family engagement at all levels of the organization
- Commitment to quality, innovation and safety
- Commitment to safe and high-quality care through continuous assessment and monitoring
- Establishing and maintaining partnerships with clinicians and staff that encourage trust and open communication
- Recognition of the flexibility required to balance work, life and family
- Engaging and cooperating with contracting partners to focus on system wide quality care
A LITTLE MORE ABOUT US
Cindy is the President of CommuniCare Therapy. Cindy’s area of clinical focus is the provision of assessment and treatment of children, adolescents, and adults with autism, disorders of relating and communicating, global developmental delays and their families. Cindy was the first Canadian to hold certification in the DIR®/Floortime™ model, a model of assessment and treatment created by Dr. Stanley Greenspan and Dr. Serena Wieder. Cindy is on the Faculty and Advisory Board of Profectum, a New Jersey based organization that provides training and education to professionals in North America and abroad.
Cindy holds a Bachelor of Arts Degree from Western University, a Master of Science in Speech Language Pathology from the University of Vermont and a post-graduate certificate in DIR. She is very active in her community and has extensive event based fundraising experience having Chaired Galas and fundraising events for local charities. Cindy is married to Don Whitney and is the parent of two wonderful children, Mariah and Gray.
Yvonne is the Vice-President of CommuniCare Therapy. Yvonne’s area of clinical focus is the provision of assessment and treatment of children, adolescents, and young adults with severe developmental delays. Yvonne has developed an interest in feeding and swallowing along with assistive and augmentative communication. Yvonne holds a Master of Science in Speech Language Pathology from the University of Vermont. Yvonne is married to Robert Bateman and is the parent to three delightful children Kayleigh, Danica and Logan.
STRATEGIC PLAN 2016 – 2019
Leadership in Quality
Everyone is expected to be a leader in their work. Encourage engagement, foster accountability, and target continuous improvement. Together all are accountable to make things better by working within the Quality Management program to ensure the provision of high quality and safe clinical services that support contract performance and good business practices.
Person-Centered Health Care
Provide meaningful contributions to the healthcare experience. Putting our patients and their families at the center of our care by treating them with respect and dignity, by sharing information to ensure a partnership is established during their care. Provide opportunities for collaboration in the organizational decision-making process.
Safety & Well-Being
Cultivate an organizational culture where the safety and well-being of the team and our patients are at the core of all decisions. Prioritize the physical safety and mental health of employees and clinicians by providing appropriate education, resources, and guidance. Reduce risks to patients by continuous development of patient safety resources, education and clinician support.
Improved Technology
Promote efficient and effective communication throughout the organization by providing the appropriate technology, eduction and resources.
Professional Development & Partnerships
Provide resource support for clinical, professional and business education opportunities to encourage evidence-informed decision making. Establish involvement with community health partners at all industry levels to promote the allied health position within a consolidated service model.
Vitality & Sustainability
Making responsible business and human resource decisions to ensure operational excellence and long term growth for the future.
ANNUAL HIGHLIGHTS
2016-17: Successfully achievement of Accreditation with Exemplary Status in January 2017. Expansion of the patient engagement framework by involving a small number of patients/caregivers in several projects and policy reviews. Satisfaction survey results demonstrated that satisfaction with In Home services provided was at 94% and 93% of respondents reported benefiting from the services.
2015-16: Patient safety prospective analysis was performed on the control and cleaning of equipment with the goal of ensuring that the processes that are in place are optimal for patient safety. The focus at the end of the year was on the preparatory steps for the accreditation survey due in January 2017. Satisfaction survey results demonstrated that satisfaction with In Home services provided was at 91% and 89% of respondents reported benefiting from the services.
2014-15 : Focus for this year was on client safety and risk assessments, with a continuation of education to clinicians regarding risk reporting and client safety assessments. CommuniCare Committees were reinvigorated with changes in membership, roles and responsibilities. Satisfaction survey results demonstrated that satisfaction with In Home services provided was at 93% and 94% of respondents reported benefiting from the services. Accreditation efforts continue with new standards for Home Care Service, and Infection Prevention and Control being applied to the organization.
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