PATIENT & CLINICIAN BILL OF OF RIGHTS
It is CommuniCare’s policy to follow the Patient Bill of Rights outlined in the Home Care and Community Services Act, 1994
Every person receiving service from CommuniCare Therapy has the following rights:
- To be dealt with by the service provider in a courteous and respectful manner and to be free from mental, physical and financial abuse by the service provider.
- To be dealt with by the service provider in a manner that respects the person’s dignity and privacy and that promotes the person’s autonomy.
- To be dealt with by the service provider in a manner that recognizes the person’s individuality and that is sensitive to and responds to the person’s needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
- To information about the community services provided to them and to be told who will be providing the community services.
- To participate in the service provider’s assessment their requirements and a person who is determined under this Act to be eligible for a community service has the right to participate in the service provider’s development of the person’s plan of service, the service provider’s review of the person’s requirements and the service provider’s evaluation and revision of the person’s plan of service.
- To give or refuse consent to the provision of any community service.
- To raise concerns or recommend changes in connection with the community service provided to him or her and in connection with policies and decisions that affect their interests, to the service provider, government officials or any other person, without fear of interference, coercion, discrimination or reprisal.
- To be informed of the laws, rules and policies affecting the operation of the service provider and to be informed in writing of the procedures for initiating complaints about the service provider.
- To have his or her records kept confidential in accordance with the law.
Every CommuniCare Therapy clinician has the following rights:
- To be dealt with by the client in a courteous and respectful manner and to be free from verbal or physical abuse by the client.
- To have their privacy and dignity respected.
- To be dealt with by the client in a manner that is free from personal harassment.
- To be informed in advance when appointments must be cancelled or postponed.
- To provide service in an environment that is secure and safe and to be advised of any potential risks to self or others that might exist and/or relate to delivery of services.
- To enforce the policies of the contracting agency, without fear of interference, coercion, discrimination or reprisal.
- To be informed of the laws, rules and policies affecting the delivery of the service and to be informed in writing of the procedures for delivering the service in a safe and effective manner
Accessibility For Ontarians with Disabilities
CommuniCare is committed to excellence in serving all patients including people with disabilities. CommuniCare has developed policies pursuant to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Our commitment is to ensure every patient is given the same opportunity to access our services; this includes people who require service animals, the use of a wheelchair, accessible buildings, communication or assistive devices and other supports. See our full AODA customer service policy by clicking here.
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