QUALITY and SAFETY

Overview…

CommuniCare is committed to efficient and timely delivery of services while keeping the patient at the centre of their care. CommuniCare’s commitment is to make the best use of our resources while continuously identifying opportunities for improvement. Patient and clinician safety are our priority.

CommuniCare has incorporated patient safety and quality improvement into the core of the organization.

PATIENT ENGAGEMENT

CommuniCare is driven by the primary goal of addressing a patient’s needs to effect measurable, functional changes in their status to that they may participate in life as fully as possible. It is not possible to achieve improved independence and safety without using a patient centred approach.

All care plans are developed with patients in an open, transparent and respectful manner. Additionally CommuniCare sources information on patient satisfaction and feedback on direct therapy through our Patient Satisfaction Surveys.

To complete, click on a survey below:

Home Care Services

School Services

School Staff Feedback

In addition to our patient satisfaction surveys, CommuniCare is always interested in including the representation of patient voice in our organization’s policies and procedures. Part of this effort includes the building of a pool of patient and family focus group members.

If you are interested in becoming a member of our patient and family focus group please submit your contact information here.

COMMUNICARE COMMITTEES

CommuniCare Committees exist to provide guidance and support to our clinicians and staff. All committees have clinician, management and administrative representatives. The committees provide forums that enable CommuniCare Therapy to achieve strategic plan goals, spearhead education and mitigate or eliminate risks to the organization, patients, clinicians and staff. See below for further information on each committee.

ETHICS

Support for and implementation of an ethical framework to address and review ethical issues. Provide a non-judgemental forum for discussion of ethical issues. Oversee implementation of recommendations/changes resulting from ethics reviews.

JOINT HEALTH & SAFETY

Identify, develop and implement training and or policies related to Joint Health & Safety Initiatives to support a safe environment and culture in the organization.

INFECTION PREVENTION & CONTROL

Ensure compliance with best practice standards for infection prevention and control. Identify improvement opportunities in current practices and develop and deliver ipac focused education.

QUALITY & RISK MANAGEMENT

Identify and mitigate risks to patients, clinicians, staff and the organization. Identify and implement quality improvement initiatives based on need/gap analysis. Review, analyze incident reports to identify opportunities for process changes/improvements to mitigate risks and improve quality of services provided.

CLINICAL PRACTICE

Identify best practices and integrate Regulatory College Professional Practice Guidelines into daily practice. Providing a community perspective to the professional partnerships and networks with which CommuniCare is engaged. Identify and implement educational/training opportunities in support of clinical best practice in the community setting.

PATIENT & CLINICIAN BILL OF OF RIGHTS

It is CommuniCare’s policy to follow the Patient Bill of Rights outlined in the Connecting Care Act, 2019.

As a patient, family member, substitute decision maker or caregiver receiving service from CommuniCare Therapy you have the following rights:

To be dealt with in a respectful manner and to be free from physical, sexual, mental, emotional, verbal and financial abuse.
To be dealt with in a manner that respects your dignity and privacy, and that promotes your autonomy and participation in decision-making.
To be dealt with in a manner that recognizes your individuality and that is sensitive to and responds to your needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
To receive home and community care services that are free from discrimination as per the Human Rights Code or the Canadian Charter of Rights and Freedoms.
A patient who is First Nations, Métis or Inuk has the right to receive home and community care services in a culturally safe manner.
To receive clear information about your home and community care services in a format that is accessible to you.
To participate in the assessment and reassessment of your needs, as well as the development and revision of your care plan.
To designate a person to be present with your during assessments, and to participate in the development, evaluation and revisions to your care plan.
To receive assistance in coordinating your services.
To give or refuse consent to the provision or any home and community care service.
To raise concerns or recommend changes related to the services that you receive, and with policies and decisions that affect your interests, without fear of interference, coercion, discrimination or reprisal.
To be informed of the laws, rules and policies affecting the delivery of home and community care services, including this Patient Bill of Rights, and to be informed, in writing, of the procedures for initiating complaints about the services you are receiving.

Every CommuniCare Therapy clinician has the following rights:

To be dealt with by the client in a courteous and respectful manner and to be free from verbal or physical abuse by the client.
To have their privacy and dignity respected.
To be dealt with by the client in a manner that is free from personal harassment.
To be informed in advance when appointments must be cancelled or postponed.
To provide service in an environment that is secure and safe and to be advised of any potential risks to self or others that might exist and/or relate to delivery of services.
To enforce the policies of the contracting agency, without fear of interference, coercion, discrimination or reprisal.
To be informed of the laws, rules and policies affecting the delivery of the service and to be informed in writing of the procedures for delivering the service in a safe and effective manner

Accessibility For Ontarians with Disabilities

CommuniCare is committed to excellence in serving all patients including people with disabilities. CommuniCare has developed policies pursuant to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Our commitment is to ensure every patient is given the same opportunity to access our services; this includes people who require, accessible formats, service animals, the use of a wheelchair, accessible buildings, communication or assistive devices and other supports. See our full AODA customer service policy by clicking here.

Privacy Policy

Communicare Therapy recognizes the importance of maintaining our client´s privacy. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services that we provide. See our full Privacy policy by clicking here.

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