When communicating with a person with a disability CommuniCare staff shall do so in a manner that takes into account the person’s disability and will make reasonable efforts to have the person with a disability understand both the content and intent of its communications.
Use of Assistive Devices
CommuniCare is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. CommuniCare will ensure that staff is trained on or about the assistive devices made available by CommuniCare and realize that persons with disabilities may use their own assistive devices to access CommuniCare goods and services.
Use of Service Animals
CommuniCare is committed to welcoming people with disabilities and their service animals on the parts of our premises that are open to the public and other third parties and will permit the person to keep the service animal with them. A Service Animal, as defined by the AODA, includes guide dogs and any other animal that may be required by a person with any disability as defined by this policy.
If the service animal is excluded by law from CommuniCare premises CommuniCare shall ensure that measures are available to permit persons with disabilities to access CommuniCare goods and services through other means.
Use of Support Persons
CommuniCare IS committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter CommuniCare’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on CommuniCare premises or receiving CommuniCare services.
On occasion persons with disabilities require the assistance of a support person to protect their health and safety or the health and safety of others. If necessary, CommuniCare may require a person with a disability to be accompanied by a support person while on CommuniCare premises or receiving CommuniCare services for the purpose of protecting the health and safety of the person with the disability or others on the premises.
Notice of Temporary Disruptions in Services and Facilities
In order to obtain, use or benefit from CommuniCare’s services, persons with disabilities usually use particular facilities or services of CommuniCare. If there is a temporary disruption in those facilities or services in whole or in part, CommuniCare shall give notice of the disruption to the public.
The notice of the disruption will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if any, that are available. Notice may be given by posting the information at a conspicuous place on premises owned or operated by CommuniCare, by posting it on CommuniCare’s website, if any, or by such other method as is reasonable in the circumstances.
CommuniCare will ensure appropriate levels of training to all employees, volunteers, students, agents in accordance with our training and orientation process as well as the requirements of applicable legislation. It is CommuniCare’s policy to provide training regarding AODA legislation and service requirements to all staff and independent contractors. Training and education are integrated into the organization’s orientation processes. Compliance with this policy is recorded and reported annually to CommuniCare’s contracting partners and the Government of Ontario.
Availability of the Accessible Customer Service Documents
CommuniCare shall prepare any additional documents describing its policies, practices and procedures as may be required by Ontario Regulation 429/07 and, upon request, shall give a copy of such documents to any person. Further, CommuniCare shall notify persons to whom it provides goods and services that the documents required under Ontario Regulation 429/07 are available upon request.
CommuniCare shall give the person the documents, or the information contained in the documents described above, in a format that takes into account the person’s disability.
It is acknowledged that any communication services office with at least 20 employees in Ontario has additional obligations under the AODA in that it must:
Self-evaluate and certify their compliance with the accessibility standard for patient service by completing and filing an annual accessibility report with the Government of Ontario.
Prepare one or more documents describing its policies, practices and procedures, including those relating to service animals, temporary service disruptions, training and other issues, and upon request provide a copy of such documentation to any person.
Prepare a document describing its training policy, a summary of the contents of the training, details of when the training is to be provided, the dates actually provided, and the number of individuals to whom it was provided.
CommuniCare is in full compliance with this requirement.